FAQs

We dispatch orders from our warehouse here in the UK which is great news for our hunters in the USA!

Goods imported for personal use that are under $800 (total order value) are free from import tax. Please be sure to double check with your local government before ordering to ensure you avoid any unexpected surprises. Any charges that are applicable are out of our control and our customers are required to settle them their selves.

Shipping cost will vary depending upon state and parcel weight. Estimated shipping ranges may be between $20-$50. We are working hard to make this more affordable for our US customers. Please bear with us whilst we improve our international shipping experience.

We will process most orders the next working day, but please allow up to 3-5 working days to print and dispatch your product. Delivery times quoted are valid once the order has been dispatched.

Unfortunately we are currently unable to guarantee tax-free imports on low value goods not exceeding 150 EUR under the International One Stop Shop (IOSS) agreement. This is something we are working extremely hard on addressing to make it easier for our European customers to order.

Some orders may be subject to import taxes as defined by your country. It is the customers responsibility to pay for these charges.

We are currently charging a flat rate shipping fee to the EU of £14.99. We are working hard to improve this so that cheaper zones will benefit from lower shipping costs. Please bear with us whilst we work this out.

We will process most orders the next working day, but please allow up to 3-5 working days to print and dispatch your product. Delivery times quoted are valid once the order has been dispatched.

Orders shipped to countries not listed above will vary in postage depending on country and parcel weight. Estimated shipping costs may vary between £20-£50, but may be higher for large orders.

Orders will be subject to import tax as defined by your country. Please check with the relevant authority before placing and order to avoid any unexpected surprises.

Deliveries usually take 7-20 working days depending on the country. We are working hard to improve our international shipping experience, please send any feedback or suggestions to info@flint-clothing.com.

Most of our products come with a care label, where you'll find washing instructions specific to that product except for our baseball caps which will be covered below.
We want to ensure you can enjoy our products for as long as possible before having to search for a new outfit, so these instructions will help ensure the longevity of your clothes.

Here's a few tips for keeping your clothing going for longer:

• Wash on a low heat.
• Try to use natural detergents which are less harsh on your skin and the environment.
• Avoid detergents which have sodium laurel sulphate and optical brighteners. These increase the UV properties of your garments and could increase your chances of being seen by quarry such as deer whilst out hunting. They are also often derived from petrochemicals and are then released into the water systems.
• If possible, 'Spot-clean' individual stains on things like t-shirts and hats, with a damp cloth.
• To reduce environmental impact and save energy, try to line-dry where possible. Avoiding the tumble-drier will also increase the longevity of the designs.
• Our printed designs are all made with a chemical-free, water based ink. This will naturally wear-in over time and washes, so we recommend washing inside out.
• Wash by colour. Some of our products may have been 'garment dyed', which means they have been constructed and then dyed, giving them a nice worn in fade around the seams. This does mean they sometimes shed some colour in the initial washes, so make sure you wash them with other similar colours to avoid any discoloration.

Please allow up to 5 business days for your order to be printed and prepared before dispatch. The quoted delivery times above are only valid once the order has been dispatched from our warehouse.

The quoted delivery times from Royal Mail are their best effort times and are not guaranteed. Unfortunately the delivery times for parcels once handed to the courier is beyond our control. If there is a problem with the time taken for a delivery to arrive once we have sent a tracking number, we are unable to assist. Please get in touch with Royal Mail directly to resolve the issue.

We offer 14 days to exchange or refund anything on your order. Please contact us first to initiate a return at info@flint-clothing.com with your order number in the subject line. We cannot process returns which are sent back to us without authorisation. 

Once you have received confirmation from us, please post your order/ or item back to us with a note of your order number and if you would like a refund or state what item and size you would like to exchange it for and we will send out asap.

Returns must be sent in an unused condition with all tags and labels intact. Items not returned in this condition will not be eligible for refund or exchange.

Our returns address is:

Flint Clothing c/o Teeone 63 Flexspace Cheney Manor Industrial Estate Swindon SN2 2PQ

We recommend using a tracked service if you are outside the UK. Unfortunately, due to our company size, we cannot provide shipping labels or prepaid shipping labels to return items to us yet. We understand that many larger companies are able to offer this service and it is something we are working hard to provide for our customers. Until then, return postage cost is the responsibility of the customer. If it's a return we provide a full refund including the original shipping cost. If it's an exchange we send the new item to you with no extra cost.

Thank you for your understanding, Flint.