Flint Clothing customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

 

Our contact details

Email

info@flint-clothing.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Purchase or viewing history

    Lawful bases

    Our lawful bases for collecting or using personal information to provide services and goods are:

    • Consent

    Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

    • Consent

      Where we get personal information from

      • People directly

        How long we keep information

        We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
        To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
        In relation to marketing consents, we may ask for your updated consent from time to time if we have not heard from you in a while to check that you still want to receive our emails or texts. If you decide to opt-out we will keep a record of this alongside your email address or other contact details to ensure that we do not send you marketing communications going forward.
        In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
        We shall not have any liability whatsoever to you for the deletion of personal data in accordance with our data retention policy.

         

        Who we share information with

        Data processors

        Print Me A Shirt Limited
        This data processor does the following activities for us: They fulfil orders on behalf of Flint Clothing.

         

        Your data protection rights

        Under data protection law, you have rights including:
        Your right of access - You have the right to ask us for copies of your personal data.
        Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
        Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
        Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
        Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
        Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
        Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
        You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
        To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

         

        How to complain

        If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
        If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
        The ICO’s address:           
        Information Commissioner’s Office
        Wycliffe House
        Water Lane
        Wilmslow
        Cheshire
        SK9 5AF
        Helpline number: 0303 123 1113
        Website: https://www.ico.org.uk/make-a-complaint

         

        Last updated

        4 May 2024